Return & Refund Policy – luxedream.lk

We want you to be satisfied with your purchase. Please read our return and refund policy carefully.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery
• Products must be unused, unopened, and in original packaging
• Proof of purchase is required

2. Non-Returnable Items

• Used or damaged products
• Items purchased on clearance or sale
• Personal care or customized items

3. Return Process

• Contact us via email or phone to initiate a return
• Provide order details and reason for return
• Once approved, ship the item back to our address

4. Refunds

• Refunds will be processed after inspection of returned items
• Refunds may take 5–10 working days
• Shipping charges are non-refundable

5. Exchanges
We offer exchanges for defective or damaged items only.

6. Damaged or Incorrect Items
If you receive a damaged or wrong product, contact us within 48 hours with photos as proof.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

8. Contact Us
Email: admin@luxedream.lk
Phone: 0767178017